Welcome to Tailwagtribe! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or making a purchase.

1. Acceptance of Terms

By using the services provided by Tailwagtribe, including making a purchase or browsing our website at tailwagtribe.com, you agree to comply with and be legally bound by these Terms of Service, our Privacy Policy, and other applicable policies. If you do not agree with these terms, please do not use our website.

2. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about our policies.

3. Products and Pricing

  • Tailwagtribe offers a variety of pet products available for purchase on our website. All products are subject to availability and may be withdrawn or amended without notice.
  • Prices for products are listed on the website at the time of purchase. We reserve the right to modify prices at any time. However, any changes to prices will not affect orders that have already been processed.
  • All prices are listed in USD (United States Dollars) unless otherwise stated.

4. Orders and Payments

  • When you place an order with Tailwagtribe, you agree to provide accurate and complete information, including your billing and shipping address.
  • All payments are processed through third-party payment providers. Tailwagtribe does not store your payment information.
  • By submitting your order, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject any order for any reason, including product availability or pricing errors.

5. Shipping and Delivery

  • Shipping costs are calculated at checkout. We offer flat-rate shipping of $7.95 on all orders and free shipping on orders over $49.99.
  • Orders are processed and shipped within 1-2 business days, and you will receive a confirmation email once your order is shipped.
  • Delivery times may vary based on your location, and Tailwagtribe is not responsible for delays caused by the carrier or external factors.

6. Returns and Exchanges

  • We want you to be satisfied with your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery. Returned products must be unused, undamaged, and in the original packaging.
  • To initiate a return, please contact us at service@tailwagtribe.com with your order number and details of the item(s) you wish to return.
  • Please refer to our Returns Policy for further details on the process and conditions.

7. Intellectual Property

  • All content on our website, including text, images, logos, and product descriptions, is owned by Tailwagtribe or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, copy, reproduce, or distribute any of the content from our website without our prior written consent.

8. User Responsibilities

  • You agree to use our website for lawful purposes only and not to engage in any activity that could damage, disable, or interfere with the functioning of our website.
  • You are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account.

9. Limitation of Liability

  • Tailwagtribe will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability, whether in contract, tort, or otherwise, will not exceed the amount paid by you for the product(s) in question.

10. Indemnification

You agree to indemnify and hold harmless Tailwagtribe, its affiliates, officers, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from your use of the website or violation of these Terms of Service.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles.

12. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:
Tailwagtribe
223 S West Street, Raleigh, NC, 27603
Email: service@tailwagtribe.com