At Tailwagtribe, we strive to provide you with the best shipping experience. Please review the following shipping policies for a smooth and efficient order delivery:
Shipping Rates:
- Flat Shipping Fee: $7.95 on all orders.
- Free Shipping: Available on orders over $49.99.
Processing Time:
- Orders are typically processed and shipped within 1-2 business days of receiving payment.
- Processing times may vary during peak seasons or promotional periods.
- You will receive an email notification once your order has shipped, including the tracking information (if applicable).
Shipping Methods:
- We use reliable carriers for all shipments to ensure that your order arrives safely.
- Standard shipping is used for all orders unless a different method is selected at checkout.
- For expedited shipping options, please contact our customer service team.
Delivery Time:
- Delivery times vary based on your location and the shipping method selected.
- Domestic orders generally arrive within 3-7 business days after shipping.
- Please note that delivery times are estimates and may be affected by weather conditions or carrier delays.
Shipping Address:
- Please ensure your shipping address is correct before completing your order. We are not responsible for delays or issues caused by incorrect addresses provided by the customer.
- If your order is undeliverable due to an incorrect address, we will contact you for a resolution. Additional shipping fees may apply for address corrections.
Lost or Damaged Packages:
- Tailwagtribe is not responsible for lost or damaged items once the package is in the care of the shipping carrier.
- However, if you experience issues with lost or damaged packages, please reach out to our customer service team, and we will do our best to assist you.
If you have any questions or concerns about shipping, please feel free to reach out to our customer service team at service@tailwagtribe.com.