At Tailwagtribe, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us.
Information We Collect:
We collect various types of information to provide you with the best possible shopping experience:
- Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.
- Payment Information: We use third-party payment processors to handle payment transactions, and we do not store your payment details. However, we may collect billing information such as your billing address to complete your purchase.
- Order Information: We collect details about the products you purchase, your order history, and shipping preferences.
- Website Usage Information: We may collect non-personal information about your visit to our website, such as your IP address, browser type, device type, and how you interact with our site. This helps us improve the functionality and user experience of our website.
How We Use Your Information:
We use your information for various purposes, including:
- To process and fulfill your orders, including shipping and customer service.
- To communicate with you regarding your orders, including order confirmations, shipping updates, and customer support.
- To improve our products and services based on your feedback and preferences.
- To send promotional emails or newsletters (you can opt out of these at any time).
- To comply with legal obligations and prevent fraud.
How We Protect Your Information:
We take the security of your personal information seriously and implement appropriate physical, electronic, and managerial procedures to safeguard the information we collect. These measures include:
- Using encryption technology to protect sensitive data, such as payment information.
- Storing personal data in secure databases with restricted access.
- Regularly reviewing our security practices to ensure they are up to date.
Sharing Your Information:
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate our business operations, such as payment processors, shipping carriers, and email marketing services. These providers are obligated to keep your information confidential and only use it for the purposes of performing services for us.
We may also disclose your information if required by law or in response to legal requests, such as a subpoena or court order.
Cookies and Tracking Technologies:
Our website uses cookies and other tracking technologies to enhance your user experience. Cookies are small files that are stored on your device and help us remember your preferences, track website traffic, and personalize content. You can adjust your browser settings to refuse cookies, but please note that some features of the website may not work properly without them.
Your Privacy Rights:
You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any concerns about how we handle your data, please contact us at service@tailwagtribe.com.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us:
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us at:
Tailwagtribe
223 S West Street, Raleigh, NC, 27603
Email: service@tailwagtribe.com